How The Training Center Group Leveraged Skill Lake for Continuing Education
Scripting of a remarkable turnaround in enrollment
Background
The training center is a family-run training school that offers a practical training solution for boiler operators who seek a career in plant maintenance and operations. It was started in 1982 by John Moscatiello who envisioned providing real-world training to shape good careers.
Presently, the training school is being run by his two sons Patrick and Dan who carry the same enthusiasm for education that their father was known for. They believe in the philosophy of creating a lasting relationship with every single student and maintaining contact with them even after they have completed the program.
The training program is designed in a manner to facilitate adult learning through discussions, stories of practical experience, and examples that can be applied at the job. Courses are designed by experts who come with a combined experience of 60 years and the scope of the course extends to almost all areas of plant operations.
Problems
Over the years the “Training Center Group” found it difficult to enroll new students for their range of plant operations training programs due to the following reasons:
- An outdated CRM that lacked process efficiency
- A complex and extensive LMS that failed to deliver the best user experience
- Lack of integration between the CRM and LMS, increasing manual work and time spent
They also happen to notice that their competitors had made great strides by incorporating LMS frameworks that gave them added advantage. This began their search for a robust LMS framework that was able to fulfill all their needs and would help boost enrollment for their courses.
Achieving Breakthroughs in Continuing Education
Apparently, it was a new product from Fingent Solutions that had just entered the market.
It came incorporated with all the features “The Training Center” was looking for. Overall, it came around to be the “perfect fit” for the training school. Some of the solutions that Skill Lake provided include:
- Extremely user-friendly and intuitive interface
- Custom CRM integrated into the LMS solution
- Built for enterprise-level needs with fast functionality
- White labeling
- Easily Scalable and web portal remains accessible from mobiles
When put together, all the features “packs a punch” eliminating most of the “problems”, “The Training Center” was faced with.
Key Results
After the deployment and implementation of Skill Lake at “The Training center”, these were the imminent changes that were noted:
- Notable Increase in the enrollment for courses
- Enhanced course accessibility on mobile
- Improvement in the number of new inquiries for courses
- A high degree of satisfaction among existing students
- Increased operational efficiency with the CRM – LMS Integration
