A Customer Training Platform That’s Beyond Any Regular LMS
Customer training LMS to educate customers about your offerings, enable faster onboarding, and maximize ROI and profitability
What is Customer Training?
Customer training is the process of educating customers on how to use your products or services more effectively to meet their goals. Pursuing customer training is important to increase customer satisfaction, reduce churn rate, simplify customer onboarding, drive product adoption, and boost engagement with your brand.
A TSIA study found that 87% of customers are capable of working more independently when trained.
What can your organization achieve with customer training?
Training helps customers understand how to use your product or service more effectively and how your offering can improve their business.
Relevant training encourages customers to remain loyal to your brand and refrain from abandoning your product.
A seamless onboarding and learning experience will lead to delightful customer experiences.
Delighted customers eventually become your brand’s ambassadors and drive additional customers to you.
How is Skill Lake Different from a Traditional Customer Training LMS?
Benefits of Using a Customer Training LMS
Boost Customer Satisfaction & Loyalty
A customer training LMS allows you to educate customers about your products and services, thereby boosting their overall satisfaction and loyalty to your brand. Good customer training enables users to see the value of your product, appreciate the level of support they receive, and be much more likely to recommend your brand to others.
Save Customer Training Costs
A customer training LMS helps you provide a consistent and high-quality training experience to your customers, regardless of the location or the size of your customer base. This, in turn, will reduce your customer training costs by eliminating the need for physical materials, travel, and additional staff.
Evaluate Training Data For Insights
By evaluating the training data provided by the LMS, you can understand the needs and interests of customers, the common issues they face, and their response to your customer training initiatives. These actionable insights help deliver a more personalized experience to your customers.
Reduce Customer Support Costs
Customers who know and understand the product well will not need frequent assistance from your support staff. This saves time for both parties, decreases your company’s support costs and tickets, and allows your team to focus on users with more complex issues.
Better Onboarding Experience
By adopting a learning management system for customer training, you can deliver a seamless onboarding experience to your customers, so they fully understand the benefits of your product and recognize how their business can benefit from your offering.
Increase Your Brand’s Competitiveness
Using a customer training LMS can improve the effectiveness of your training courses, increase customer satisfaction, and drive business results. It also helps speed up customer onboarding, bring new users to your brand, and drive business growth.
Higher Product Engagement
Good customer training teaches users how to make the most of your product. Training drives your product’s adoption rate among customers by reducing the learning curve and accelerating the time-to-value.
Increase Revenue Potential
Acquiring a new customer is more expensive than retaining an existing one. Effective training that pleases your customers will result in subscription renewals, more referrals, higher percentage of upgrades, and increased upselling and cross-selling.
Maximize Customer Retention
When users know how your product can address their pain points and add value to their business, they are more likely to make the product a part of their daily workflow. Relevant training inspires your customers and keeps them from leaving you.
Outpace Traditional LMS for Customer Training: Best Practices to Derive Value from Skill Lake
Understand your customers’ pain points and expectations. Identify how your products and services cater to diverse customer needs. Tailor your customer training courses and materials to ensure that each customer receives relevant information that helps them use your offering in the desired way.
All learners have varying preferences and paces for learning, engagement, and knowledge retention. Personalize customer training through a modern LMS with tailored learning paths, regular self-assessments, and mobile learning options. Sustain engagement through automated notifications on the LMS, prompting participation, course completion, feedback, and more.
Create and deliver training materials in diverse formats (videos, images, GIFs, slide-decks) that align with various learning preferences. Ensure your customer training content is clear, engaging, and easy to comprehend. Foster engagement through concise content, learning feeds, and gamification elements for enjoyable learning experiences, complete with shareable certifications.
Consider the customer’s experience and what they are getting out of your training. Use the LMS to provide customers with an approachable learning environment that’s easy to navigate, reflects the look and feel of your brand and provides a seamless learning experience. Prioritizing customer experience will accelerate your progress toward business goals more organically.
Measure learning progress and gather feedback from the customers who are taking your courses to understand what’s working and what could be improved. It helps organize your customer training in a better way that moves your organization closer to desired outcomes.
Set your customers up for success and boost ROI with the right customer training LMS.
Guide customers to better business results with Skill Lake LMS.
FAQs on Customer Training LMS
A customer training platform is an LMS used by an organization to create, deliver, manage, and track training courses and learning resources intended to educate customers about their offerings, mission, and goals.
An LMS provides organizations with a holistic framework for handling all aspects of their customer training – right from onboarding new customers to creating and delivering training content and tracking the learning progress made by customers.
The customer training LMS helps automate course delivery, progress tracking, assessments, and reporting, saving organizations precious time and resources.
Skill Lake allows your organization to create, publish, and manage customer training courses by identifying your customers’ training requirements. Our LMS helps ensure your customer training content is constantly updated and organized in a centralized repository.
With Skill Lake, you can provide personalized training content for global customer groups, align your training environment with your brand, help your customers learn from anywhere, and access training reports anytime.
Some of Skill Lake’s top features are:
- Personalized learning journeys for customers
- Gamifications and customized certifications to motivate learners
- Blended and dual learning modes (multi-learning modes)
- Multi-cloud hosting (your own private cloud or public cloud)
- Mobile learning to facilitate anywhere, anytime learning
- AI and ML-powered personalized course recommendations
- AR/ VR-based content design and delivery to make your courses more interactive and immersive
- Integration with third-party learning content and delivery platforms
- Manage courses, users, events, trainers, learners, learning groups, and more
- Built-in tools for content authoring, repurposing, designing, and delivery
- Customer feedback, learning progress review, and next-step suggestions
Skill Lake offers a unique customer training experience in many ways.
- Personalized learning paths for customers
- Options to custom-brand your LMS
- Training for external users – customers, partners, employees
- Dynamic and engaging learning feeds customized for each learner
- Scalable to any number of users
Skill Lake is a cost-effective and consistent customer training platform that’s flexible, scalable, and easily customizable to match your needs. Skill Lake is an ideal tool for implementing and monitoring your customer training.
Skill Lake’s customer training platform:
- Promotes learning accountability among users
- Empowers customers to develop the skills and knowledge they need to use your product/ service effectively
- Accelerates your business growth through impactful customer training
- Provides personalized learning paths to customers
- Supports multiple learning delivery options and styles: self-paced, instructor-led, mobile learning, etc.
- Promotes comprehensive learning through gamification, course certifications, and more
